Shipping and Payment Policy

Shipping Destinations

We currently ship to all 50 states in the United States. At this time, we do not offer international shipping outside the U.S.

Processing Times

• Orders are processed within 1-3 business days after the order is placed and payment is confirmed.
• Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods and Delivery Times

We offer the following shipping options:

• Standard Shipping: 3-7 business days.
• Expedited Shipping: 2-3 business days.

Delivery times may vary based on your location and selected shipping method. Please note that unforeseen delays, such as weather conditions or carrier issues, may impact delivery times.

Shipping Costs

Shipping costs are calculated based on the total weight of your order and the shipping method selected at checkout. The exact cost will be displayed before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive an email with a tracking number to monitor the status of your delivery.

Shipping Restrictions

Due to the nature of our products, we do not ship to P.O. boxes, military APO/FPO addresses, or states where hemp-derived products are restricted. Customers are responsible for ensuring compliance with local laws.

Payment Policy

Accepted Payment Methods

We accept the following payment methods:

• Credit and Debit Cards: Visa, MasterCard, American Express, and Discover.
• Digital Wallets: PayPal, Apple Pay, and Google Pay.
• Other Methods: Bank transfers (processed securely).

All payments are processed securely through trusted third-party payment processors. We do not store or have access to your full payment information.

Payment Currency

All prices on our Site are listed in U.S. Dollars (USD). Payments must be made in USD.

Payment Authorization

By providing your payment information, you authorize CAFÉ SATIVA S.A.S to charge the applicable amount for your purchase, including shipping and taxes.

Additional Information

Order Cancellations

• Orders may be canceled if they have not yet been processed or shipped. To cancel an order, please contact us immediately at [Insert Contact Email].
• Once an order has been shipped, it cannot be canceled.

Refunds and Returns

Please refer to our Refund and Return Policy for detailed information regarding eligible returns and refunds.

Customer Support

For questions or concerns about your order, please contact us:

• Email: info@cafesativaca.com

We aim to respond to all inquiries within 24-48 hours during business days.